Frequently Asked Questions
I usually buy at your markets. What's up with the bees?
At our outdoor Pop Up Shops, you'll see plenty of buzzing around our soap loaves, knife and cutting board. That's because our body care collection is made with high quality food-grade oils, organic butters, delicious herbs and spices from our kitchen cabinets, organic botanicals, and pure certified organic essential oils blended in-house. Nature saponified.
Who makes this stuff anyway?
Hello! I'm Daniel Grunes the Chef de Savon. Each recipe, batch, and scent blend has been formulated from scratch by me as meticulously as the food I prepare and serve at our family table. I'm also the one you will regularly find at our market stands, come on over and say hi in person! My wife, Zaida, is our Sous Chef, Operations, and Social Media Magician. Our eldest son Ryan and his girlfriend Bethany help out at larger markets. Our youngest children, Gabriel and Stella, help count inventory before and after markets. We are proudly a traveling Mom & Pop Shop. Looking forward to meeting you soon.
Hot Climate Alert!
Our organic shea butter soap is made with all natural ingredients using either the cold process or hot process depending on the recipe. There are no synthetics or chemicals in our products. If your product arrives oily or "sweating," there is nothing to worry about it just needs time to breathe. Leave it out in a cool dry place for a short bit before use. Body Butters and Clay Deodorants may melt in transit during warmer months. Pop them in the fridge for a few hours to get them solid again. As always, contact us with any questions about your handcrafted Taproot Organics goodies.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 6 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 8 weeks.
What is the return and exchange policy?
Due to the nature of our products, we are not able to accept returns or offer exchanges. If you have any questions about your order, please contact us as quickly as possible. We'll do our best to figure it out.
What if something is wrong with my order?
If you have a problem with an order, please use the contact page and we'll get back to you as quickly as possible.